Service Advisor - Laverton

Laverton VIC, Australia

  • Health & Wellbeing programs - Exclusive health insurance discount - Flexible work options
  • Salary packaging - discounts on retail, dining, travel, entertainment & more
  • Work 1 Saturday morning in 3, overtime is paid!

What we can offer you

  • What we can offer you
  • A dynamic and inclusive work culture - be part of a great team environment
  • Hybrid working model – flexible work options available (if applicable)
  • A company that is enjoying record growth and eligibility for an annual company bonus scheme
  • Salary packaging, novated leasing and exclusive discounts on retail, dining, travel, entertainment, leisure, accommodation and more
  • Corporate benefits programme with discounts at JB Hi Fi, Specsavers and more
  • Exclusive health insurance discount, access to an online health and wellness platform with up to 50% off at over 400 fitness and wellbeing brands including gyms, active wear, healthy meals, supplements, self-care and more
  • Be part of the bigger picture - a company with a focus on digitalisation, autonomous vehicles, electrification and sustainability

What you will do

Based in Laverton and part of the Aftersales Team, this role works closely with the workshop and customers, to ensure their needs and expectations are met throughout their Scania experience. 

This will be achieved by:

  • Delivering exceptional customer communications – external and internal
  • Working with our fantastic and helpful technical teams to schedule and plan customer service needs
  • Managing and ensuring accuracy of all documentation
  • Creating invoices, work orders, job lines and allocating work to the workshop for planning of activity

Who you are

Your excellent communication and interpersonal skills will help you to deliver quality outcomes.  You will have;

  • Strong abilities in time management, organisation and administration
  • Effective problem solving, negotiation and influencing skills
  • Professional written and verbal communication skills 
  • Mechanical or workshop aptitude highly regarded

Life at Scania

Looking for a great job opportunity and have a passion for providing great service?  Come and work with a world-class tucking brand.  We offer a supportive work environment and we are on the lookout for a motivated Customer Service Advisor to join our Laverton team!

At Scania, our people are our most valuable strength.  Being part of the Scania family offers employees an exciting future in an environment that is steered by our core values; Customer First, Respect for the Individual, Elimination of Waste, Determination, Team Spirit and Integrity.

We have one unique resource at Scania– you.

Our purpose is to Drive the Shift towards a sustainable transport system.  Welcome to Scania!

To apply

Apply now” and submit your CV. If you want to join a dynamic company with strong values, if you want to be more than a number and have a real voice, join us and start an exciting career in an international company.

For additional information, you can email

You need to be an Australian / New Zealand Citizen or permanent resident to apply for this role.

Formal offer of employment is subject to standard pre-employment checks including medical and other background checks

As an equal opportunity employer, supporting workplace diversity, we encourage applications from people of all backgrounds, genders and cultural heritages.

Type: Permanent

Category: Customer Service/Parts - Customer Service Representative

Reference ID: ME000626

Date Posted: 29/07/2022