Sales region
Production units

Senior Customer Service Advisor

Kewdale WA, Australia

  • Join the world’s leader in sustainable transportation
  • Work with a state-of-the-art product
  • Grow your career within Scania

Life at Scania

For more than 120 years, Scania has been at the forefront of the automotive industry and today is one of the worlds most recognised and respected commercial vehicle brands.  From small beginnings in Sweden, Scania has developed into a leading multinational producer of heavy trucks, buses and engines.

Today, Scania is a member of the Volkswagen Group and as such sits within a prestigious portfolio of brands including Lamborghini, Bentley, Audi and Porsche.

Our purpose is to Drive the Shift towards a sustainable transport system.

At Scania, our people are our most valuable asset. Being part of the Scania family offers employees an exciting future in an environment that is steered by inclusive core values that foster individual responsibility and personal development.

What you will do

Reporting to the Branch Manager you will coordinate service enquires, ensuring the customer’s needs and expectations are met throughout their Scania experience, from the first customer enquiry, through administration, invoicing, and follow up.

  • Coordinate the Customer Service Advisor team, whilst overseeing their daily activities.
  • Act as a conduit between the Customer and the Workshop Controller to ensure a single point of contact for Customer work
  • Ensure systems and procedures are maintained
  • Deliver exceptional customer communication – external and internal
  • Manage and ensure accuracy of all documentation
  • Create and invoice work orders, job lines and allocate work to the workshop for planning of activity

Who you are

Your excellent communication and interpersonal skills will help you to drive positive business outcomes through relationship management initiatives, additionally you will have:

  • Ability to think on your feet and show initiative
  • Effective problem solving, negotiation and influencing skills
  • Strong abilities in time management, organisation and administration
  • Professional written and verbal communication skills 
  • Mechanical or workshop aptitude

What we can offer you

  • A dynamic and inclusive work culture - be part of a great team environment
  • Be part of the bigger picture - a company with a focus on digitalisation, autonomous vehicles, electrification and sustainability
  • A company that is growing with potential for career progression

To apply

If you want to join a dynamic company with strong values, if you want to be more than a number and have a real voice, join us and start an exciting career in an international company. “Apply now” and submit your CV. Alternatively you can email to learn more about this opportunity.

You need to be an Australian / New Zealand Citizen or a permanent resident to apply for this role.

Formal offer of employment is subject to standard pre-employment checks including medical and other background checks

As an equal opportunity employer, supporting workplace diversity, we encourage applications from people of all backgrounds, genders and cultural heritages.

Type: Permanent

Category: Customer Service/Parts - Service Advisor

Reference ID: KS000086

Date Posted: 25/05/2021