Sales region
Production units

National Technical Product Support Representative

Campbellfield VIC, Australia

  • Cutting-edge technology with a focus on sustainability
  • Work with a state-of-the-art product
  • Continuous training and career pathway opportunities

Life at Scania

More so than ever, without Trucks and Buses, Australia stops. Scania’s technicians ensure medical supplies are delivered, bush fires are extinguished, buses arrive on time, food and supplies are delivered.

You know us as a world-leading provider of transport solutions. Leading innovation towards a sustainable global transport system – always setting the standard, never settling for them.

We have one unique resource at Scania to achieve this – you. Welcome to Scania.

What you will do

Based in Campbellfield, VIC you will be part of the National Aftersales Team. You will provide a high level of technical support and advice to Scania Branches, Dealers and customers to ensure a quick resolution of any problems and maximum uptime. You will be responsible for;

  • Interacting with internal & external customers by providing technical assistance
  • Administering reporting systems for Top 10 & Field Failure
  • Providing support to State Dealer Network
  • Ensuring local modification to delivered products are approved & conform to standards
  • Recommending training programs to assist development of Branch employees, dealers and customers.
  • Training, coaching and guiding Technicians to ensure effective diagnosis of technical issues and workshop best practice.

Who you are

To be successful as a National Technical Product Support Representative within our organisation, we believe that you will most likely have formal qualifications in Mechanical/Electrical, coupled with experience in heavy vehicle industry. You will have experience in repairing and maintain European heavy vehicles. You will have excellent customer service skills, as well as Heavy Vehicle and electrical systems knowledge with the ability to read and decipher manuals and factory information and conduct fault diagnosis.

What we can offer you

  • A dynamic and inclusive work culture - be part of a great team environment
  • Be part of the bigger picture - a company with a focus on digitalisation, autonomous vehicles, electrification and sustainability
  • A company that is growing with potential for career progression

To apply

If you want to join a dynamic company with strong values, if you want to be more than a number and have a real voice, join us and start an exciting career in an international company. “Apply now” and submit your CV. Alternatively you can email to learn more about this opportunity

Formal offer of employment is subject to standard pre-employment checks including medical and other background checks

As an equal opportunity employer, supporting workplace diversity, we encourage applications from people of all backgrounds, genders and cultural heritages.

Type: Permanent

Category: Trades & Services - Technical Representatives

Reference ID: KS000061

Date Posted: 26/04/2021

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