Customer Service Supervisor

Richlands QLD, Australia

  • Flexible work options
  • Salary packaging - discounts on retail, dining, travel, entertainment & more
  • Health & Wellbeing programs - Exclusive health insurance discount

What we can offer you

  • A dynamic and inclusive work culture - be part of a great team environment
  • Hybrid working model –flexible work options available
  • A company that is enjoying record growth and eligibility for an annual company bonus scheme
  • Salary packaging, novated leasing and exclusive discounts on retail, dining, travel, entertainment, leisure, accommodation and more
  • Corporate benefits programme with discounts at JB Hi Fi, Specsavers and more
  • Exclusive health insurance discount, access to an online health and wellness platform with up to 50% off at over 400 fitness and wellbeing brands including gyms, active wear, healthy meals, supplements, self-care and more
  • Paid Parental Leave benefits
  • Be part of the bigger picture - a company with a focus on digitalisation, autonomous vehicles, electrification and sustainability

What you will do

Reporting to the Branch Manager you will coordinate service enquires, ensuring the customer’s needs and expectations are met throughout their Scania experience, from the first customer enquiry, through administration, invoicing, and follow up.

  • Coordinate the Customer Service Advisor team, whilst overseeing their daily activities.
  • Act as a conduit between the Customer and the Workshop Controller to ensure a single point of contact for Customer work
  • Ensure systems and procedures are maintained
  • Deliver exceptional customer communication – external and internal
  • Manage and ensure accuracy of all documentation
  • Create and invoice work orders, job lines and allocate work to the workshop for planning of activity

Who you are

Your excellent communication and interpersonal skills will help you to drive positive business outcomes through relationship management initiatives, additionally you will have:

  • Ability to think on your feet and show initiative
  • Effective problem solving, negotiation and influencing skills
  • Strong abilities in time management, organisation and administration
  • Professional written and verbal communication skills 
  • Mechanical or workshop aptitude

Life at Scania

Our purpose is to Drive the Shift towards a sustainable transport system.

At Scania, our people are our most valuable strength.  Being part of the Scania family offers employees an exciting future in an environment that is steered by our core values; Customer First, Respect for the Individual, Elimination of Waste, Determination, Team Spirit and Integrity.

You know us as a world-leading provider of transport solutions. Leading innovation towards a sustainable global transport system. We have one unique resource at Scania to achieve this – you.

Welcome to Scania.

To apply

If you want to join a dynamic company with strong values, if you want to be more than a number and have a real voice, join us and start an exciting career in an international company. “Apply now” and submit your CV. Alternatively you can email to learn more about this opportunity.

You need to be an Australian Citizen or an Australian permanent resident to apply for this role.

Formal offer of employment is subject to standard pre-employment checks including medical and other background checks

As an equal opportunity employer, supporting workplace diversity, we encourage applications from people of all backgrounds, genders and cultural heritages.

Type: Permanent

Category: Customer Service/Parts - Service Advisor

Reference ID: ME000623

Date Posted: 28/07/2022