Customer Service Advisor - Eastern Creek

Eastern Creek NSW, Australia

  • Join the world’s leader in sustainable transportation
  • A dynamic and exciting work environment
  • Continuous training and career pathway opportunities

Are you ready to drive your career? 

For Scania, our people are our most valuable asset. Our culture of continuous improvement encourages employees to develop their skills, work methods and themselves, laying the foundation for a career that helps the individual and Scania.

Scania is at the leading-edge of the automotive industry, dedicated to delivering exceptional products and services to our customers, exploring new avenues, and driving the shift to a sustainable future.

Today, Scania is a member of the Volkswagen Group. Being part of the Scania family offers employees an exciting future in an environment that is steered by inclusive core values; Customer First, Respect for the Individual, Elimination of Waste, Determination, Team Spirit and Integrity.

What you will do

As part of the Eastern Creek Customer Service Team you will be ensuring the customer’s needs and expectations are met throughout their Scania experience, from the first customer enquiry, through administration, invoicing, and follow up. You will be responsible for;

  • Working closely with the Service Team & Workshop Controller to ensure effective delivery of work orders
  • Delivering exceptional customer communication – external and internal
  • Managing and ensuring accuracy of all documentation
  • Creating and invoicing work orders, job lines and allocating work to the workshop for planning of activity

Who you are

Your excellent communication and interpersonal skills will help you to drive positive business outcomes along with the following:

  • Ability to think on your feet and show initiative
  • Strong abilities in time management, organisation and administration
  • Effective problem solving, negotiation and influencing skills
  • Professional written and verbal communication skills 
  • Mechanical or workshop aptitude

Our benefits

  • A dynamic and inclusive work culture - be part of a great team environment
  • Our future is exciting - a company with a focus on digitalisation, autonomous vehicles, electrification and sustainability
  • With a presence in more than 100 countries worldwide with 46,000 employees; Scania offers a huge variety of development opportunities and career paths
  • Discounted Health Insurance available to Scania Australia employees

Apply Now!

If you think you’re ready to drive your own career, then “Apply Now” and submit your CV. For additional information you can email to learn more about this opportunity.


You need to be an Australian / New Zealand citizen, a permanent resident or hold valid working rights to apply for this role.

Formal offer of employment is subject to standard pre-employment checks including medical and other background checks.

As an equal opportunity employer, supporting workplace diversity, we encourage applications from people of all backgrounds, genders and cultural heritages.

Type: Permanent

Category: Customer Service/Parts - Customer Service Representative

Reference ID: KS000186

Date Posted: 25/11/2021