Australia
Sales region
Production units

Customer Service Advisor

Prestons NSW, Australia

  • Join the world’s leader in sustainable transportation
  • A dynamic and exciting work environment
  • Continuous training and career pathway opportunities

Life at Scania

For more than 120 years, Scania has been at the forefront of the automotive industry and today is one of the worlds most recognised and respected commercial vehicle brands.  From small beginnings in Sweden, Scania has developed into a leading multinational producer of heavy trucks, buses and engines.

Today, Scania is a member of the Volkswagen Group and as such sits within a prestigious portfolio of brands including Lamborghini, Bentley, Audi and Porsche.

Our purpose is to Drive the Shift towards a sustainable transport system.

At Scania, our people are our most valuable asset. Being part of the Scania family offers employees an exciting future in an environment that is steered by inclusive core values that foster individual responsibility and personal development.

What you will do

As part of the Prestons Customer Service Team you will be ensuring the customer’s needs and expectations are met throughout their Scania experience, from the first customer enquiry, through administration, invoicing, and follow up. You will be responsible for;

  • Working closely with the Service Team & Workshop Controller to ensure effective delivery of work orders
  • Delivering exceptional customer communication – external and internal
  • Managing and ensuring accuracy of all documentation
  • Creating and invoicing work orders, job lines and allocating work to the workshop for planning of activity

Who you are

Your excellent communication and interpersonal skills will help you to drive positive business outcomes along with the following:

  • Ability to think on your feet and show initiative
  • Strong abilities in time management, organisation and administration
  • Effective problem solving, negotiation and influencing skills
  • Professional written and verbal communication skills 
  • Mechanical or workshop aptitude

What we can offer you

  • A dynamic and inclusive work culture - be part of a great team environment
  • Be part of the bigger picture - a company with a focus on digitalisation, autonomous vehicles, electrification and sustainability
  • A company that is growing with potential for career progression

To apply

If you want to join a dynamic company with strong values, if you want to be more than a number and have a real voice, join us and start an exciting career in an international company. “Apply now” and submit your CV. Alternatively you can email careers@scania.com.au to learn more about this opportunity.

You need to be an Australian / New Zealand Citizen or permanent resident to apply for this role.

Formal offer of employment is subject to standard pre-employment checks including medical and other background checks

As an equal opportunity employer, supporting workplace diversity, we encourage applications from people of all backgrounds, genders and cultural heritages.





Type: Permanent

Category: Customer Service/Parts - Service Advisor

Reference ID: KS000089

Date Posted: 07/06/2021