Sales region
Production units

Customer Service Advisor

Wingfield SA, Australia

  • Global brand, employment stability, Record Growth in 2020
  • Perm full time role, career progression, training & development
  • Dynamic and friendly team

Life at Scania

Scania is a world-leading provider of transport solutions. We offer sales and services in more than 100 countries with production units located in Europe, South America and Asia.  Scania is at the forefront of technology, development and manufacturer of our new generation vehicle range, trucks, buses and engines - our overall purpose is to DRIVE THE SHIFT towards a sustainable transport system

Our success is based on our core values – Customer first, Respect for the individual, Elimination of Waste, Determination, Team spirit and Integrity. In order to deliver on our purpose, we offer our employees a fantastic workplace to apply experience, knowledge, ideas and energy to the success of this much-respected brand. Join us on the journey towards a sustainable future across Australia.

About the role

The Customer Service Advisor is responsible for ensuring excellent customer relationships are maintained by promoting Scania’s service portfolio. Positioned at the front counter of the Workshop, you will be the conduit between our customers and the workshop team, ensuring our customers, internal and external, are kept up to date with job progress.

Responsibilities will include

  • Working closely with the Parts Manager & Workshop Controller to ensure effective delivery of work orders
  • Managing quotes, payments and credit checks
  • Create and invoice work orders, job lines and allocate work to the workshop for planning of activity
  • Conduct vehicle handovers 

About you

To be successful in this exciting role, you will have the following skills and experience gained in front of house customer relationships or sales position.

  • Excellent communication and interpersonal skills
  • Ability to think on your feet and show initiative
  • Strong abilities in time management, organisation and administration
  • Effective in problem solving, negotiation and influencing
  • Professional written and verbal communication skills 
  • Mechanical or workshop aptitude or related industry desirable
  • Current HR license (preferred) or company willing to sponsor obtaining license

What we offer you

  • An environment that is supportive, friendly and fun
  • Leader in heavy vehicle technology & safety
  • A company that is growing
  • Competitive salary – over time opportunities, shift allowances

To apply

If you want to join a dynamic company with strong values, if you want to be more than a number and have a real voice, join us and start an exciting career in an international company. “Apply now” and submit your CV.


Alternatively you can contact Marie Evans/Katryn Stanfield, Talent Acquisition Partner on email to learn more about this opportunity

You need to be an Australian / New Zealand Citizen or an Australian / New Zealand permanent resident to apply for this role.

Formal offer of employment is subject to standard pre-employment checks including medical and other background checks

As an equal opportunity employer, supporting workplace diversity, we encourage applications from people of all backgrounds, genders and cultural heritages.

Type: Permanent

Category: Customer Service/Parts - Customer Service Representative

Reference ID: ME000167

Date Posted: 17/02/2021