Sales region
Production units

Aftersales Systems Support Coordinator

Campbellfield VIC, Australia

  • Join the world's leader in Sustainable Transportation
  • New and dynamic role in the Aftersales team
  • Campbellfield location

Life at Scania

For more than 120 years, Scania has been at the forefront of the automotive industry and today is one of the worlds most recognised and respected commercial vehicle brands.  From small beginnings in Sweden, Scania has developed into a leading multinational producer of heavy trucks, buses and engines.

Today, Scania is a member of the Volkswagen Group and as such sits within a prestigious portfolio of brands including Lamborghini, Bentley, Audi and Porsche.

Our purpose is to Drive the Shift towards a sustainable transport system.

At Scania, our people are our most valuable asset. Being part of the Scania family offers employees an exciting future in an environment that is steered by inclusive core values which foster individual responsibility and personal development.

What you will do

Reporting to the Workshop Performance Manager and based at the Scania Australia Dealer Support Centre in Campbellfield key responsibilities include;

  • Support the maintenance of the dealer management system (Automaster) as well as upgrades and new products
  • Ensuring these systems are sufficiently developed and utilised to align with the needs of the business
  • Provide service excellence to internal customers including queries via phone and email
  • System configurations to maximise automation and efficiency
  • Deliver user training to ensure the dealer management systems applications are utilised effectively
  • Promote and work with Scania Dealer Operating Standards to ensure uniform quality standards in all areas of the business

Who you are

You will have

  • Relevant industry experience within the automotive industry ideally in an aftersales role
  • Understanding of workshop practice, processes, dynamics and key metrics
  • Have a good understanding of aftersales dealer management systems
  • Diploma in IT or equivalent (desirable)
  • SQL basics (desirable)

What we can offer you

  • A dynamic and inclusive work culture - be part of a great team environment
  • Be part of the bigger picture - a company with a focus on digitalisation, autonomous vehicles, electrification and sustainability
  • A company that is growing with potential for career progression

To apply

If you want to join a dynamic company with strong values, if you want to be more than a number and have a real voice, join us and start an exciting career in an international company. “Apply now” and submit your CV. Alternatively you can contact our careers team on 03 9217 3256 or to learn more about this opportunity

You need to be an Australian / New Zealand Citizen or an Australian / New Zealand permanent resident to apply for this role.

Type: Permanent

Category: Information & Communication Technology - Desk top and mobile communications

Reference ID: ST000085

Date Posted: 19/11/2020